Jeff Cross
Jeff Cross is the 天美传媒 media director, with publications that include Cleaning & Maintenance Management, 天美传媒 Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].
Knowing Stuff
I always enjoy the feeling when Cleanfax publishes an article that really gets the attention of the industry and helps out its subscribers. That happened...
The Final Frontier: June 2016 Foreword
June 2016 Foreword by Jeff Cross It鈥檚 always refreshing to hear from our subscribers by telephone or email about how they value the information in...
May 2016 Foreword: Doom & Gloom of working with insurance companies
At the RIA鈥檚 International Restoration Convention & Industry Expo in Orlando recently, I was privileged to attend several workshops that were truly beneficial to restoration...
Above and Beyond Basic Truckmount Maintenance
Think back to the time when you first decided to go into business. You might have chosen to clean carpet with a portable extractor, or...
April 2016 Foreword: Trumped!
If you enjoy playing cards, you know what a trump card is and the power it holds. When you have it, you feel pretty good....
March 2016 Foreword: Way Too Cheap
鈥淢y competition's pricing is so cheap!鈥 鈥淚 can鈥檛 believe how little they charge for cleaning.鈥 鈥淚 saw one of their estimates. It was about three...
February 2016 Foreword: Dating Prospects
Peter Crosa, an independent insurance adjuster, a good friend of mine and one of the instructors at the Restoration Strategies workshops, said something to me...
Study your Customers
Psychology, according to the Oxford Advanced Learner鈥檚 Dictionary, is this: 鈥淭he scientific study of the human mind and its functions, especially those affecting behavior in...
The Seven Deadly Sins
For our industry, you can, no doubt, think of more than seven business decisions or mistakes you hate (and unfortunately sometimes make)鈥 those decisions or...
The Directory鈥 and More
It鈥檚 that time of year again鈥 time for you to thumb through the absolute best and most thorough compilation of industry manufacturers, suppliers and distributors,...
